Shipping and Delivery Policy - Gaga India

Last Updated: December 10, 2024

1. Shipping Areas

1.1 Domestic Shipping

  • We currently ship to all major cities and towns across India
  • Some remote areas may have restricted delivery options
  • Pin code verification available at checkout

1.2 International Shipping

Currently, we only ship within India. International shipping will be available soon.

2. Shipping Methods and Timeframes

Delivery Type Estimated Time Cost
Standard Delivery 5-7 business days ₹50 (Free above ₹499)
Express Delivery 2-3 business days ₹100
Same Day Delivery Within 24 hours ₹199 (Select cities only)
Note: Delivery times are estimates and may vary based on location and circumstances.

3. Order Processing

3.1 Processing Time

  • Orders are processed within 24 hours on business days
  • Orders placed after 2 PM will be processed the next business day
  • Orders placed on weekends or holidays will be processed on the next business day

3.2 Order Confirmation

  • Order confirmation email sent immediately after purchase
  • Shipping confirmation with tracking details sent once order is dispatched
  • Regular status updates via SMS and email

4. Tracking Orders

  • Tracking number provided via email and SMS
  • Real-time tracking available on our website
  • Track orders through your account dashboard
  • Customer service assistance available for tracking queries

5. Shipping Restrictions

5.1 Product Restrictions

  • Certain products may have shipping restrictions due to their nature
  • Temperature-sensitive products ship with special packaging
  • Bulk orders may require special shipping arrangements

5.2 Address Restrictions

  • PO Box addresses not accepted
  • Army/Navy bases may have special delivery procedures
  • Some remote locations may require additional delivery time

6. Free Shipping Policy

  • Free standard shipping on orders above ₹499
  • Applicable for domestic orders only
  • Minimum order value calculated after discounts
  • Special promotions may offer additional free shipping benefits

7. Delivery Information

7.1 Delivery Attempts

  • Three delivery attempts will be made
  • Additional delivery attempts may incur extra charges
  • Orders returned to sender after failed delivery attempts

7.2 Proof of Delivery

  • Signature required for deliveries above ₹3000
  • Photo proof of delivery available on request
  • Delivery confirmation sent via email

8. Contact Information

For shipping-related queries, please contact us at:

  • Email: [Insert Email]
  • Phone: [Insert Phone Number]
  • Working Hours: [Insert Working Hours]
Disclaimer: Shipping times and costs are subject to change based on location, availability, and other factors. Please check the final shipping costs and estimated delivery time at checkout.