Cancellation and Refund Policy - Gaga India

1. Order Cancellation

1.1 Cancellation Before Shipping

• Orders can be cancelled anytime before the product is shipped
• Full refund will be processed for cancelled orders
• Cancellation request must be sent through our customer service email or website

1.2 Cancellation After Shipping

• Once the order is shipped, it cannot be cancelled
• Customer needs to follow the return process if they don't wish to keep the product

2. Return Policy

2.1 Return Eligibility

• Products must be returned within 14 days of delivery
• Products must be unused and in original packaging
• Seal must be intact
• Original invoice must be included with the return

2.2 Non-Returnable Items

• Products with broken seals
• Used or damaged products
• Products without original packaging
• Sale or discounted items (unless defective)

3. Refund Process

3.1 Refund Timeline

• Refund initiation: Within 24-48 hours of return verification
• Credit/Debit Card refunds: 5-7 business days
• UPI/Net Banking refunds: 3-5 business days
• Wallet refunds: 24-48 hours

3.2 Refund Methods

Refunds will be processed to the original payment method used for the purchase. In case the original payment method is unavailable, we will contact you for alternative refund options.

4. Defective Products

4.1 Defective Product Returns

• Must be reported within 48 hours of delivery
• Photo evidence of defect must be provided
• Free return shipping for defective products
• Option for replacement or full refund

5. Shipping Costs

• Return shipping costs are borne by the customer for non-defective returns
• Original shipping charges are non-refundable
• Free return shipping for defective or incorrectly shipped items

6. How to Initiate a Return/Refund

1. Log in to your account on our website
2. Go to Order History
3. Select the order you wish to return
4. Click on "Return/Refund" option
5. Select items and reason for return
6. Follow the instructions for return shipping

7. Contact Information

For any queries regarding cancellations, returns, or refunds, please contact our customer service:

• Email: [Insert Email]
• Phone: [Insert Phone Number]
• Working Hours: [Insert Working Hours]